Return & Refund Policy

Last updated: Jan 07, 2026

At MieKit, we want you to shop with confidence. This Return & Refund Policy explains your rights and our procedures for returns, refunds, and exchanges for customers in the European Union (EU), United States (US), and United Kingdom (UK).

If you have any questions, contact us at miekitstore@gmail.com.

1. General Return Conditions (All Regions)

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in the original packaging with all tags, accessories, and manuals included.

  • Proof of purchase (order number or receipt) is required.

Non-returnable items include:

  • Perishable goods

  • Personal care or hygiene products (if opened)

  • Customized or personalized items

  • Gift cards

  • Items marked as Final Sale

2. European Union (EU) Return & Refund Policy

2.1 Right of Withdrawal (14 Days)

If you are a customer in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

2.2 How to Exercise Your Right

  • You must notify us within 14 days of delivery by emailing miekitstore@gmail.com.

  • After notifying us, you have another 14 days to send the item back.

2.3 Refunds (EU)

  • Once we receive and inspect the returned item, we will process your refund within 14 days.

  • Refunds will be issued to the original payment method.

  • Original shipping costs will be refunded (except for any extra cost if you chose express shipping).

  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

3. United Kingdom (UK) Return & Refund Policy

3.1 Cooling-Off Period (14 Days)

UK customers have a 14-day cooling-off period under the Consumer Contracts Regulations.

  • You must inform us within 14 days of receiving your item.

  • You then have 14 days to return the item.

3.2 Refunds (UK)

  • Refunds will be processed within 14 days after we receive the returned item.

  • Refunds are made to the original payment method.

  • Standard delivery costs are refundable; express shipping costs are non-refundable.

4. United States (US) Return & Refund Policy

4.1 Return Window

US customers may return eligible items within 30 days of delivery.

4.2 Refunds (US)

  • Refunds are issued after the returned item is received and inspected.

  • Original shipping fees are non-refundable unless the item is defective or incorrect.

  • Return shipping costs are the responsibility of the customer.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 7 days of delivery at miekitstore@gmail.com.

  • Include your order number and clear photos or videos of the issue.

We will offer a replacement, refund, or store credit at no additional cost to you.

6. Exchanges

  • Exchanges are subject to product availability.

  • Customers are responsible for return shipping unless the exchange is due to our error.

7. Refund Processing Time

  • Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your card issuer or payment provider.

  3. If the issue persists, email us at miekitstore@gmail.com.

9. Contact Information

For all return and refund inquiries, contact:

MieKit
📧 Email: miekitstore@gmail.com

10. Policy Updates

MieKit reserves the right to update or modify this Return & Refund Policy at any time. Changes will take effect immediately upon being posted on our website.